I promised to follow up if I heard from Cracker Barrel. Quite honestly, after the automated response saying I would be contacted by a human if they deemed it necessary and since it had been almost two weeks I really had little faith that I’d actually hear from someone. I would think that a company that size would try to put a little personal touch to it and have a person actually at least attempt to call.
I guess I got second best response in that I got a letter. Of course a letter is a one sided conversation but I guess it was their answer to my one sided email. Again if the manager had actually listened to us we would not have had to resort to the email. Friday I actually got a letter of apology saying that they saw it as an opportunity for improvement and that they had contacted the district manager for the store where we had our “unpleasant experience”.
They reiterated that they would take proper steps to ensure that policies and procedures were being followed and that all employees were properly trained. I thought that was what was supposed to happen at all establishments but maybe I’m wrong.
They also said as a token of their appreciation they were enclosing a complimentary meal card for two to be their guests on our next visit to the Cracker Barrel of our choice. Only problem is both of us are a little leery of going back after having two bad experiences in a row. I guess we will have to give them another chance. We will just have to work up our nerve first. We’ll let you know how it went.