Several years ago my daughters and I went out for lunch one Sunday after church. My husband is the manager of a restaurant and he was working so it was just the girls and me. I honestly had not even thought about the fact that it just so happened to also be Mother’s Day. We all know that Mother’s Day is one of the busiest restaurant days of the year, probably right behind Valentine’s Day. We weren’t that far ahead of the church crowd and as we sat there it began to get pretty crowded.
The waitress came and took our drink order. I ordered a sweet tea with NO lemon. Anyone who knows me well knows that is something that I am VERY peculiar about. I do NOT like lemon in my tea. I admit, I’m weird that way. If I wanted lemon, I’d order lemonade. When I drink tea I just want my tea. Personal preference.
Anyway, the waitress brings our drinks and my tea has a BIG wedge of lemon about ½ inch below the surface of the tea.
Me: I’m sorry, I don’t mean to be picky but I ordered my tea with NO lemon and this glass has a lemon in it.
Waitress (smiling): Not a problem!
Sshe reaches INTO my glass with her FINGERS and extricates the lemon wedge! She then shakes the tea off the lemon wedge, holds it out towards me and says: “See? NOT a problem!”
W T F?????
I am NOT kidding… she stuck her freaking fingers INTO MY GLASS OF TEA!!!!
Me (after I picked my jaw up off the floor): Ummm, yeah, NOW we’ve got a problem.
Waitress: (huffing and rolling her eyes) What now? You said you didn’t want lemon? No lemon!
Me: (TRYING to remain calm and not jerk a knot in her butt) I’d like another glass of tea please… preferably one your fingers have NOT been in.
She rolled her eyes, picked up the glass and stormed off. I watched her as she walked over to the drink station, poured out the tea and refilled the SAME glass with tea and brought it back to me. She did NOT understand when I again told her I wanted another GLASS of tea… NOT the one her fingers had been in. She then proceeded to lie and say she had NOT given me the same glass even though I told her I had watched her do it! I asked for the manager. She stalked off with quite an attitude but did send the manager.
After listening to my complaint he told me he could not believe she would do such a thing. (Yeah, I just go in restaurants and make up outlandish, unbelievable stories all the time. People, you CAN’T make this stuff up! He told me she was one of their best waitresses. Really??? Did YOU train them? He left, then came back (I guess she had confirmed she did what I had related to him) and said he was sorry, she was having a bad day (then send her butt HOME) and they were really busy (DUH…it’s Mother’s Day) and he would send her back over to take our order.
NO – I don’t think so! When I told him I didn’t THINK so, I would really prefer ANOTHER waitress, he truly did not understand why I did not want the same waitress again. (Duh! If I didn’t want her fingers in my tea, do you think I want her SPIT in my tea? Cause I‘m pretty sure after I told on her that’s what I would have gotten). I should have walked out but after realizing it was Mother’s Day, I knew we would end up waiting even LONGER if we went somewhere else. So, we stuck it out. And our next waitress was much better.
BELIEVE ME… I am NOT dissing people who work in food service. My whole family has worked in restaurants at some point or another or they still are. I understand when you’re having a bad day, but PEOPLE… come on! USE COMMON SENSE…
The manager eventually came back by and offered to buy me a “dessert” FOR HAVING BEEN INCONVENIENCED by her behavior. I declined. Sorry, not really feeling it. And seriously, he should have offered to buy our entire MEAL – PLUS given us a gift card, but…. Some people really should not work with the public.
Have any of you had similar experiences of customer NO-service? Or should I call that DISS-service? I was definitely DISSED (and pissed…).